How can we help?

Most answers are below. If yours isn’t, write to us. A real person reads every message.

Email us[email protected]

We usually reply within two business days. Telling us your username and phone model helps.

Getting started

What is Plaited?

A personal recipe book that improves as you cook. Log a cook with a photo and a note about what you changed, and Plaited updates the recipe and keeps the old version. You can also follow what your friends are cooking and save their recipes as your own.

When can I get Plaited? Is it on Android?

Plaited is coming to both iPhone and Android. Join the waitlist and we’ll email you when it’s ready.

How do I add my first recipe?

Tap + and describe the dish in your own words, or log a cook of something you made tonight. Plaited drafts the recipe and you can edit anything it got wrong.

Recipes and versions

How do versions work?

When you log a cook and describe a change, Plaited writes a new version of the recipe with that change. Every version is kept. Open a recipe’s Versions to compare them or choose which one you cook from.

Can I edit a recipe by hand?

Yes. Open the recipe and choose Edit. You can change it directly or describe the change and let Plaited make it.

What happens when I save a friend’s recipe?

You get your own copy. Change it however you like; their original stays exactly as it is.

Can a recipe use another recipe?

Yes. An ingredient can link to another recipe, like a pizza that uses your dough. If someone can’t see the linked recipe, they just see the ingredient name.

Sharing and privacy

Who can see my cooks?

Each cook is either shared or just for you. If your profile is public, shared cooks can appear for friends and in Discover. If your profile is private, only friends and family see them. See the privacy policy for details.

How do share links work?

Share any cook to get a link. Anyone with it can view that cook in a browser, even without the app. The link doesn’t open your recipe.

I don’t want to see someone in Discover.

Tap the menu on their card and choose Hide. You can undo it later from Hidden people in your profile settings.

How do I connect Claude or another AI assistant?

Add Plaited as a connector in your assistant and sign in when asked. You can see and disconnect connected apps any time from Connected apps in your profile settings.

Groceries

How does Plaited sort my list?

Set up the stores you shop at and Plaited groups items by section in that store’s order. Duplicate ingredients across recipes are combined into one line.

Can someone else shop from my list?

Yes. Share the list and they can check items off from their phone’s browser. Grocery list links expire after 48 hours. You can also share a store with someone so you both use the same layout.

Your account

How do I change my username or photo?

Go to Profile and tap Edit profile.

I didn’t get my confirmation email.

Check your spam folder, then search for mail from [email protected]. If it’s still missing, email us from the address you signed up with.

How do I delete my account?

Email [email protected] from the address on your account. We’ll erase your account and everything in it within 30 days and let you know when it’s done.

Still stuck?

Send us a note, and a screenshot if you can.

Email support