How can we help?
Most answers are below. If yours isn’t, write to us. A real person reads every message.
We usually reply within two business days. Telling us your username and phone model helps.
Getting started
What is Plaited?
A personal recipe book that improves as you cook. Log a cook with a photo and a note about what you changed, and Plaited updates the recipe and keeps the old version. You can also follow what your friends are cooking and save their recipes as your own.
When can I get Plaited? Is it on Android?
Plaited is coming to both iPhone and Android. Join the waitlist and we’ll email you when it’s ready.
How do I add my first recipe?
Tap + and describe the dish in your own words, or log a cook of something you made tonight. Plaited drafts the recipe and you can edit anything it got wrong.
Recipes and versions
How do versions work?
When you log a cook and describe a change, Plaited writes a new version of the recipe with that change. Every version is kept. Open a recipe’s Versions to compare them or choose which one you cook from.
Can I edit a recipe by hand?
Yes. Open the recipe and choose Edit. You can change it directly or describe the change and let Plaited make it.
What happens when I save a friend’s recipe?
You get your own copy. Change it however you like; their original stays exactly as it is.
Can a recipe use another recipe?
Yes. An ingredient can link to another recipe, like a pizza that uses your dough. If someone can’t see the linked recipe, they just see the ingredient name.
Groceries
How does Plaited sort my list?
Set up the stores you shop at and Plaited groups items by section in that store’s order. Duplicate ingredients across recipes are combined into one line.
Can someone else shop from my list?
Yes. Share the list and they can check items off from their phone’s browser. Grocery list links expire after 48 hours. You can also share a store with someone so you both use the same layout.
Your account
How do I change my username or photo?
Go to Profile and tap Edit profile.
I didn’t get my confirmation email.
Check your spam folder, then search for mail from [email protected]. If it’s still missing, email us from the address you signed up with.
How do I delete my account?
Email [email protected] from the address on your account. We’ll erase your account and everything in it within 30 days and let you know when it’s done.
Send us a note, and a screenshot if you can.